Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?

Free delivery for Retail Customers.

Which payment methods are accepted?

Pay with Paypal or by Credit Card.

How long will delivery take?

Your order will be dispatched on the next working by 1st Class Royal Mail. UK destinations 1-3 days, Worldwide 5-7 days

How secure is shopping? Is my data protected?

Our site is on a secure server and uses an an SSL certificate to ensure that information is encrypted. You will see a padlock in the top corner of the address bar. Payments information is not stored on this website, it is managed by our payment providers, Papal and Stripe.

What happens after ordering?

You will receive an email from sales@jessandlou.com confirming the details of your order. Please check your spam if you are not able to find this email. Your order will be dispatched on the next working by 1st Class Royal Mail.

Do I receive an invoice for my order?

As well as an email after placing your order, we usually send a paper copy of the invoice with your items. If it is a gift we can omit the invoice with the delivery.